Aiders reads every email, checks the order, and replies in the customer's language.
100 free emails, not per month.
From the moment it lands to the moment it closes.
It finds the question, the refund ask, and the threat. Then it checks the order in Shopify.
Those 18 days are checked in Shopify, not taken on trust.
Where is my order?
Dear Acme,
It's been 18 days since I placed my order?
Where is my package currently it's so late?
If I don't receive my package soon I want a refund and call up my bank.
Kind regards,
Sanne Mulder
It checks the order and the live tracking. The tracking changes the answer.
Two lookups, on its own. No input from you.
Shopify Admin APIorder.lookup...
Tracking APItracking.get...
Bank threat on an 18 day old order
The tracking result changed the answer. Risk drops, and the reply changes with it.
You see the risk, and pick with simple buttons for this case. The customer gets a holding reply at the same time.
Risk drops because the parcel is due today at 18:00.
“I want a refund and call up my bank”
The buttons change with the case. Aiders writes them for this situation.
Choose to wait? It checks again in 8 hours.
08:00:00
until the next tracking check
Re-check the tracking and reopen if it has not moved
After you pick, it writes the customer now. A separate 8 hour tracking check keeps running.
One email in. No chargeback. It cost you no time.
08:00:00
until Aiders checks tracking again
Outcome
Refund declined, chargeback avoided, customer kept informed
Where is my order?
Dear Acme,
It's been 18 days since I placed my order?
Where is my package currently it's so late?
If I don't receive my package soon I want a refund and call up my bank.
Kind regards,
Sanne Mulder
A dispute costs you the goods, the money, and a 15 euro fee. Aiders reads every thread for the signs that come first.
Wenn ich bis morgen keine Antwort bekomme, melde ich das bei meiner Bank.
You set the steps. It never goes past the last one.
Mail at 2am is read and scored. It is not answered at 2am, unless it cannot wait.
Incoming mail
Can I still add to my order?
Wrong size delivered
Where is my order?
It works in Shopify, filters spam, and answers in the customer's language.
Most support AI writes a reply and leaves the job to you. Aiders does the action in Shopify first. The customer reads something that already happened.
74%
resolved with no human
0
tabs you open
Real actions in Shopify. Not drafts.
Newsletters, cold mail and phishing are dropped before Aiders reads them. You pay for customers, not for the rest of the internet.
0%of inbound mail is spam
€0 billedIt answers in the language the mail arrived in. In your brand voice.
Detected per mail, not set per store.
When the next product is obvious, it offers it. Every sale traces back to that thread.
“Will the M fit like my usual L?”
€0.00
average revenue per delivery question
Carrier names, countries of origin and supplier brands are rewritten before the reply leaves. Your customer reads one brand: yours.
Applied to every reply, before it sends.
Every answer reads live stock, size, and price from Shopify.
It will not invent a product, and it will not promise a size you cannot ship.
Refunds, tracking, chargebacks and spam are built in. The rest connects Aiders to your other tools.
Platform
Orders, refunds, returns and catalog, read and written straight through the Admin API.
Logistics
Live shipment state on every major carrier, read while the reply is being written.
Messaging
Escalations that need a person land on your phone in seconds.
Payments
Spotted on the order, so it can walk its own refund steps, and refunds pay back to the PayPal transaction. Disputes come next.
Payments
Spotted on the order too, with its own steps for a tender that charges back more often. Instalment state comes next.
Risk
Hand a flagged thread over as compiled chargeback evidence.
Messaging
Send alerts and VIP threads to the channel that owns them.
Messaging
Answer on the channel a lot of your customers actually write from.
Growth
Hold the campaign when a thread ended badly. Sync segments both ways.
Growth
Hold the review request when a thread ended badly, and send it when one ended well.
Logistics
Read and drive a Loop or Returnly return without leaving the thread.
Logistics
Sendcloud and PostNL label state, so a stalled parcel explains itself.
Growth
Offer the size up, the bundle or the refill inside the reply itself.
Growth
Pause, skip or swap a subscription from inside the customer's mail.
Tell us what you use. That helps us pick what to build next.
Install on Shopify, forward your inbox, and Aiders starts answering.
One click from the App Store. Aiders reads orders, products, and customers.
No code
Forward support@yourstore.com to the Aiders address for your store. Or set DNS so mail lands there.
Forwarding, or DNS. Gmail, Outlook, and your own domain.
A short walkthrough in the dashboard. Or skip it and set everything yourself. You can tune it to your store.
Change a setting, and every reply after that follows it
100 free emails to start. No credit card.
We were answering the same delivery question forty times a day. Aiders now closes those before I open the laptop, and it checks the order first.
First reply from 9 hours to 38 seconds
The chargeback warnings were the surprise. It flagged an angry thread on a Friday and we refunded before the bank got involved.
11 disputes avoided in the first quarter
It replies in Dutch to Dutch customers and German to German ones. I did not set that up. My VA only handles the exceptions.
74% of email resolved without a human
Most tools were built for ticket queues. Aiders was built for Shopify email.
Prices from each competitor's 2026 public pricing page, shown per store.
100 free emails to start. No credit card. Cancel any time from Shopify.
