100 free emails, no credit card
Priced per store, not per seat.
Pick a plan. Live in 5 minutes. Cancel any time from Shopify. Extra mail is capped. No surprises.
Pricing
Priced per store, not per seat.
100 free emails to start. No credit card. Cancel any time from Shopify.
Free
Try Aiders, with no commitment
€0/month forever
Install- 100 emails, once
- Refunds, returns, and order edits
- Refund steps and store credit
- Every language, auto-detected
- Answers from your live catalog
Starter
Stores under $50K/mo
€49/month
Install- 250 emails a month included
- Everything in Free
- Hides the supplier
- Audit log export
- EU GDPR data residency
Popular
Growth
Stores $50K to $500K/mo
€149/month
Install- 1,000 emails a month included
- Everything in Starter
- Chargeback Shield
- Full order operations
- Tiered refund steps
- Priority support
Scale
Stores $500K+/mo
€499/month
Install- 5,000 emails a month included
- Everything in Growth
- Multi-store roll-up
- Custom refund steps
- Dedicated Slack
Enterprise · High volume, custom terms
Custom email volume · Negotiated overage rate
Billing
Spam is free.
Phishing, marketing mail, auto-replies, and bot forms are filtered first. You pay for real customers. Nothing else.
Phishing, droppedfiltered first
Marketing mail, droppedDMARC
Real customer, billed€0.30 per reply
Compare plansInstall
Every feature, side by side.
Free forever, no credit card
100 emails on us, once, not per month. Enough to see it handle real threads.
| Feature | Starter €49/month | Growth €149/month | Scale €499/month | Enterprise Custom |
|---|---|---|---|---|
| Core | ||||
| Emails included per month | 250 | 1,000 | 5,000 | Custom |
| Languages auto-detected | 28 | 28 | 28 | 28 |
| Average first reply | under 60s | under 40s | under 40s | under 30s |
| Spam filter, free | ||||
| Shopify | ||||
| Live catalog from Shopify | ||||
| Order operations | basic | full | full | full |
| Address updates | ||||
| Store credit issuance | ||||
| Risk and compliance | ||||
| Chargeback shield | ||||
| Refund steps + limits | basic | tiered | custom | custom |
| Hides the supplier | ||||
| Audit log export | ||||
| EU GDPR data residency | ||||
| Admin | ||||
| Adjustable response timing | ||||
| Multi-store roll-up | ||||
| Support | Priority | Dedicated Slack | Dedicated CSM | |
| SLA | ||||
| Billing | ||||
| Overage rate per email | €0.40 | €0.30 | €0.20 | Negotiated |
| Shopify App Store billing | ||||
| Invoice via procurement | ||||
| Install | Install | Install | Contact sales | |
Extra mail
Counted, visible, capped.
Real email, real reply, then billed. Spam never counts. We email you at 80% and 100%.
$1500
monthly extra-mail cap (Shopify)
90d
volume averaged before a price review
Incoming email lands€0
Spam, filtered, not counted€0
Real customer, replied1 unit
Over your included emails (Growth)+€0.30 per unit
Usage calculator
Pick your volume. See the real price.
Spam is free and does not count. Only emails that get a reply land on the meter.
1,200emails / month
5012,50025,000+
Recommended plan
Scale24% of included volume
- Included per month
- 5,000 emails
- Monthly plan
- €499
- Estimated monthly total
- €499
The numbers
One person in support vs Aiders Growth.
Same inbox. One costs a salary. The other does not.
Junior CS rep
Monthly cost, one seat
€0/ month
- Base salaryincluded
- Benefits + taxesincluded
- Tools + seat feesincluded
- Training3 months
switches to
Aiders Growth
Monthly, unlimited seats
€0/ month
- 1,000 emails / month includedbaseline
- Extra mail per email€0.30
- Setup5 minutes
- Seatsunlimited
You save, every month
€0per month
That is a 95% cut in support cost, from day one.
Questions
Common questions.
No. Spam, phishing, and marketing mail are filtered first and do not count. You pay for a real customer email that gets a reply.